Improving Catalog Variable Display Values

When it comes to catalog variables, ensuring that the display values are accurate and user-friendly is crucial for a seamless user experience. One common issue that users face is getting a catalog variable’s display value to show correctly in the Service Operations Workspace.

For example, let’s say we have a catalog variable named departing_customer, which is a reference to a sys_user. On the catalog item form, we may have already concatenated the user’s name, employee number, and title to display something like ‘John Smith – 12345 – Software Engineer’.

While this may work perfectly on the catalog side, it’s important to troubleshoot and resolve any issues that may arise when trying to display this information in the Service Operations Workspace. By addressing this issue, we can enhance the overall user experience and streamline the service delivery process.

Whether it’s through proper formatting, data manipulation, or system configurations, ensuring that catalog variable display values are accurate and consistent is key to providing users with the information they need in a clear and concise manner.